Welcome to IZ VO Lash! We're excited to provide you with top-quality lash tech products and a seamless shopping experience. Here's all you need to know about our shipping policy:
Shipping Methods and Times: We offer standard shipping for all orders within the United States. Our standard shipping rate is $9.35. Orders typically arrive within 3-5 working days from the date of purchase. Please note that this timeframe excludes weekends and holidays.
Order Processing: Once you place an order, our team will process it within 1-2 business days. During peak seasons or promotional periods, order processing may take slightly longer.
Order Tracking: Once your order is processed and shipped, you will receive an email confirmation containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimate its delivery date.
Shipping Notifications: We'll keep you updated throughout the shipping process. You will receive notifications via email or SMS to inform you about your order's status, including confirmation of shipment and estimated delivery dates.
Shipping Destinations: We currently offer shipping to addresses within the United States. Unfortunately, we are unable to ship to international destinations at this time.
Address Accuracy: Please ensure that your shipping address is accurate and complete before placing your order. Inaccurate or incomplete addresses may lead to delays or undelivered packages. IZ VO Lash is not responsible for any additional shipping fees or delays caused by incorrect addresses.
Delays and Force Majeure: While we strive to ensure timely deliveries, there might be occasional delays due to factors beyond our control, such as severe weather conditions, natural disasters, or disruptions in the shipping industry. We appreciate your understanding in such situations.
Shipping Fees: The standard shipping fee of $9.35 applies to all orders shipped within the United States. Please note that this fee is non-refundable, even if you choose to return your order.
Returns and Exchanges: For information on returns and exchanges, please refer to our Return Policy on our website. Shipping fees for returned items are the responsibility of the customer, except in cases where the return is due to an error on our part.
Contact Us: If you have any questions or concerns regarding your order's shipping or delivery, please don't hesitate to contact our customer support team at info@izvolashes.com
Thank you for choosing IZ VO Lash! We're dedicated to providing you with exceptional products and services, and we hope you enjoy your shopping experience with us.