Thank you for choosing IZ VO Lash as your preferred destination for lash tech products. We value your satisfaction and strive to ensure that your shopping experience meets your expectations. Please review our refund policy below:
Refund Eligibility:
Due to the intimate nature of the products we sell, we do not offer refunds on our items. We understand the importance of maintaining the highest standards of hygiene and safety for our customers.
Faulty or Defective Products:
However, if you receive a product that is faulty, defective, or not as described, we are here to assist you. In the event that you encounter such an issue, please contact our customer support team within [number of days, e.g., 7 days] of receiving the item. We will work closely with you to address the problem and find a suitable solution.
Contacting Us:
If you experience any issues with your purchased product, please reach out to us through our designated customer support channels. You can contact us by emailing info@izvolash.com. Please allow 24 hours for a response.
Return and Exchange Process:
If we determine that your product is indeed faulty or defective, we will provide you with instructions for returning the item. Please note that any returned items must be in their original packaging and accompanied by a proof of purchase.
Assessment and Resolution:
Once we receive the returned item, our team will assess its condition to verify the reported issue. If the issue is confirmed, we will either provide you with a replacement product or offer you store credit as a suitable resolution. In some cases, a refund may be issued at our discretion.
Non-Faulty Returns:
For reasons unrelated to product defects, we generally do not accept returns or offer refunds. This includes instances where the customer simply changes their mind about the purchase or where the product has been opened, used, or altered in any way.
Contact Us:
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at info@izvolash.com
Thank you for choosing IZ VO Lash. We appreciate your trust and look forward to ensuring that your experience with our products is both enjoyable and satisfactory.